Can’t sign in?
Check that you are using the email address connected to your FitNet account. Use the password-reset option in the app, or email support if you still cannot access your account.
Support
We’re here to help.
Find answers to common FitNet questions or contact our support team. We aim to respond within 2–3 business days.
Need more help?
Email support
Email us with the address linked to your FitNet account.
Need to delete your account?
Open FitNet, go to Profile, open Settings, and choose Delete Account. If you cannot sign in, email us from your account email and request account deletion.
Profile or photo issue?
Make sure the app has permission to access your selected photo and that your connection is stable. Try again after reopening the app.
Something else?
Tell us what happened, which device you are using, and the email on your account. Please do not include passwords or other sensitive information.